I requested a refund but haven’t received it yet

If you’ve already requested a refund and haven’t received it yet, don’t worry — it may still be processing. Refund times depend on your payment method and your bank’s processing speed.

Here’s what to check:

1. Check your email inbox.
   Once your refund is approved, we attach a confirmation letter — this email serves as official confirmation that your refund has been issued on our side.
   
   If you received this email but haven’t seen the funds yet, please allow up to 10 business days for your bank to complete the transfer.
   
   

2. Wait for the standard processing period.
   Refunds typically take several business days to appear in your account, depending on the payment method.
   
   

3. Check your bank or card statement.
   
   

4. Confirm the payment method.
   Refunds are always returned to the same payment method used for your original purchase.
   
   

If more than 10 business days have passed since receiving the refund confirmation letter, we recommend contacting your bank or card provider directly — they’ll be able to track the incoming transaction.

Submit a ticket or email us at support@tixu.ai