Subscriptions renew automatically unless canceled at least 24 hours before the end of the billing cycle.
This policy is clearly communicated during onboarding and outlined in our Subscription Terms.
As per Section 6.3, refunds for renewals are not available, since access to the service continues without interruption and the product has been delivered.
What you can do
Cancel future renewals via Settings → Subscription.
Your access remains active until the end of the paid period.
If you experienced any technical issues or billing errors, Submit a ticket or email us at support@tixu.ai we’ll review your case individually.
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