Using Tixu on your phone and computer

Your Tixu subscription, purchases and progress belong to your account, not to a device. You can learn on the website and in the app with the same account — you only need to sign in with the same email address everywhere.

Sign in on a new device

1. Open tixu.ai/auth/signin in your browser, or open the Tixu: Learn AI Skills app on your iPhone or iPad.
   
   

2. Enter the email address you used when you paid. Check it letter by letter — a single typo creates a new, empty account.
   
   

3. Enter your password. If you don’t have one or don’t remember it, use Forgot password: we’ll email you a 6-digit code.
   

Your courses, progress and add-ons appear as soon as you are signed in.

It says my plan has expired, or asks me to choose a plan

You have paid, but the page shows “expired” or offers plans again. This almost always means you are signed in with a different email than the one you paid with — for example, a work email on your laptop and a personal one on your phone, or a new account created in the app.

1. Don’t buy again.
   
   

2. Sign out, then sign in with the email from your payment receipt.
   
   

3. Not sure which email that was? Search your inbox for the payment confirmation from Tixu.
   

The code doesn’t work

• Use the most recent email: requesting a new code cancels the previous one.
  
  

• Copy the code exactly, without spaces.
  
  

• The code may land in Spam, Junk or Promotions.
  
  

• Still nothing? See I didn’t receive a login or reset email.
  

The website is blank or won’t load

Turn off your browser’s automatic translation for tixu.ai, then try a private window or another browser. More steps: I see an error or blank page when signing in.

Still stuck?

Submit a ticket or email us at support@tixu.ai from the email you paid with, and add a screenshot of what you see. That lets us find your account right away.